Privacy Policy

This privacy policy describes what information (your ‘personal data’) we collect about you through the use of our website https://www.harbourrise.co.uk/, the purposes for which we collect it and how we will handle and use it.

For the purposes of data protection law, we are the ‘controller’ of the personal data we collect and hold about you and we are therefore responsible for it.

1. INFORMATION ABOUT YOU

By using our website and completing and returning forms from harbourrise.co.uk, we may collect the following information about you in the following ways:

1.1 Information which you give us

We collect information about you when you fill in forms on our website. This includes (but is not limited to) the information you provide us with when you sign up to our site, order resources whether free of charge or not, request a speaker, sign up to stay informed, sign up to receive emails, or contact us.

This can include your full name, address, email address, phone number, and financial and credit card information.

1.2 Information we collect about you

By visiting and interacting with our site we also collect certain information about you automatically, through Cookies (see section 1.3), specifically Google Analytics. This includes technical information such as your IP address, browser type, time zone setting as well as information about your visit including date and time of your visit, clickstream to, through and from the website, how much time you spend on each webpage, how you interact with the website.

1.3 Cookies

Like most other websites, our website uses cookies.

Cookies are small files which websites store on your computer and which contain various types of information about your visit to a website. They are not viruses or malicious software but they are generally aimed at providing you with a good experience when browsing a site by, for example, remembering your preferences so that you do not need to reset them every time you visit the website.

Cookies can record information about how you browse the internet. They can therefore be used by websites to advertise goods and services which, based on your browsing history, are similar to goods and services which you have previously searched online. This is why some users reject or delete cookies.

Cookies normally expire after a length of time which can vary from a few minutes to more than a year. Some cookies are ‘session cookies’ which are deleted when you close your internet browser or after a period of inactivity. Others are ‘persistent cookies’ which remain on your computer until their expiration date.

We do not store cookies on your computer without your consent, unless they have the sole purpose of carrying out the transmission of communications or they are strictly necessary for providing an online service.

You may restrict or block cookies which are set by any website through your browser settings. Your browser settings also allow you to clear your browsing history and delete cookies. Information about how you can do this can be found on this link https://ico.org.uk/for-the-public/online/cookies. Mobile devices may have their own settings and you need to refer to the manual of the device.

Please note that restricting or disabling cookies may impact the functioning of parts of our website.

Our website uses the following cookies:

Essential Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by visitors which amount to a request for services, such as logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.

Cookies used: PHPSESSID, __has_js, __atuvc, SESSb48fa22e9ccf1839fbaf7c452e0dbd5e

Business Critical Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. We use the Google Analytics service for this purpose.

Cookies used: __utma, __utmb, __utmc, __utmz, __utmv, __utmx

Third Party Cookies

These cookies are used by tools or functions supplied by third parties that are embedded on your website. Our site uses Twitter, Facebook, and Instagram to share content and when you use one of the share buttons a cookie is set. We also use YouTube for our video content. YouTube sets its own Google Analytics cookies when a visitor views one of our videos.

Cookies used: datr, lu, fr, x-src, __utma, __utmb, __utmc, __utmz, guest_id, k, js

Cookie Name (Cookie Expiry): What it does

__utma (2 years): Created by Google Analytics to track various aspects of your visit. For more information please visit this page by Google.

__utmb (30 minutes): Created by Google Analytics to track various aspects of your visit. For more information please visit this page by Google.

__utmc (Session*): Created by Google Analytics to track various aspects of your visit. For more information please visit this page by Google.

__utmz (6 months): Created by Google Analytics to track various aspects of your visit. For more information please visit this page by Google.

has_js (Session*): Records whether you have JavaScript enabled or disabled.

SESS (Session*): Created by our servers to manage your session on our website.

datrc,luc,frc, x-src (-): facebook.com
guest_id, k, js (–): twitter.com

2. WHY WE COLLECT THIS INFORMATION

In this section we list the different purposes for which we collect and use your personal information, as well as the legal grounds under the General Data Protection Regulation (GDPR) on which we rely to justify such data processing.

Keeping you updated about what we are doing, our latest news, when you have requested this information by mail, email or phone. We send you this information based on your consent.

Processing purpose

Legal basis for processing

Managing PayPal instructions by contacting your bank and sharing the financial information you have provided. We collect and process PayPal information based on your consent. The information is necessary for our legitimate interest to maintain the network. 

Keeping you updated about Harbour Rise work by email, when you have requested information, using the email address and contact details you have provided. We send you email updates based on your consent.

Managing and responding to requests for a speaker, using the details you have provided. The information is necessary for our legitimate interest to properly manage speaking engagements.

Operating, Maintaining, improving our website and keeping it secure, using the information gathered by cookies on the website. The information is necessary for our legitimate interest to ensure the smooth functioning of our website and its continuous improvement.

Keeping you updated about what we are doing, our latest news, when you have requested this information by mail, email or phone. We send you this information based on your consent.

Processing and sending out your order for items from our resource centre, whether free of charge or not. The information is necessary for our contractual obligation to complete your order.

3. DISCLOSURE OF YOUR INFORMATION

At times we may share your information with others. The following is a list of who we will or might share your information with:

• Our employees, contractors and volunteers on a need-to-know basis;

• Website developers and administrators;

• Analysts and consultants who might help us improve and optimise our website;

• Marketing and communications agencies

• Payment service providers;

• Banks;

• HMRC;

• Accountants and financial advisors;

• Legal advisors;

• Service providers who assist us with protecting ourselves from fraud and money-laundering;

• Service providers who assist us with managing our credit;

• Prospective buyers or other acquirers of our assets;

• Law enforcement authorities;

• Organisations which we may have a legal obligation to disclose information to.

4. WHERE WE KEEP YOUR PERSONAL DATA

All your personal information covered by this policy is stored in the European Economic Area. We will not transfer your information outside the European Economic Area unless we are permitted to do so by law and we will inform you about such transfer before it is done.

5. RETENTION OF DATA

We will keep your personal information only for as long as required for the relevant activity and in accordance with legal requirements. Where your information is no longer required, we will ensure it is disposed of in a secure manner.

6. YOUR RIGHTS IN RELATION TO YOUR DATA

You have a number of rights under data protection law. These include:

• The right to access your personal data and to obtain certain information about it;

• The right to rectify the data if it is inaccurate;

• In some circumstances, such as when the data is no longer required or if the use of the data has no legal justification, the right to have that data erased;

• In some circumstances, the right to object to our handling of your data;

• In some circumstances, the right to restrict our handling of your data;

• The right to obtain a copy, in a commonly used electronic form, of your data that you have provided to us, if the data is processed by automated means and the processing is based on your consent or contractual necessity.

You also have the right to withdraw your consent at any time when we rely on consent as a legal ground to justify our handling of your personal data. This would not affect the lawfulness of anything done before consent is withdrawn but it would stop us from continuing to use the relevant information.

You can exercise your rights or obtain more information about them by contacting us at info@harbourrise.co.uk

7. COMPLAINTS TO THE INFORMATION COMMISSIONER

You have a right to complain to the Information Commissioner’s Officer (ICO) about the way in which we collect and handle your personal data. Complaints to the ICO can be made on the ICO’s website https://ico.org.uk/.

8. THIRD PARTY WEBSITES

Our website may refer or contain links to other websites. Please note that this privacy policy does not apply to information collected through these websites. These third party websites should have their own privacy policies which describe how they might collect your data and use it.

We are not responsible for these third party websites or the information which they might collect and, therefore, you are encouraged to view their policies before browsing through third party websites or providing them with information about you.

9. CHANGES TO THIS POLICY

We may change this privacy policy in which case we will upload the updated policy on the website.

It is advisable to refer to the privacy policy regularly, particularly before sharing information about you which you consider to be sensitive.

10. CONTACT

Should you have any questions, concerns or requests please contact us at info@harbourrise.co.uk

Harbour Rise

Rest Home and Day Care Centre

Latest News

Harbour Rise in bed making competition with the Army!

30th April 2019

Last Friday (26th April 19) we invited in ‘Private’ Reuben Reeves from 1 RIFLES – Devon and Cornwall Regular Infantry Battalion to visit the lovely residents at Harbour Rise and also to meet our staff. We even involved him in a friendly bed making contest against the champions bed makers at Harbour Rise – Sally, Pam and Clareece!

Reuben is the partner of a member of staff at Harbour Rise and we thought it would be great for residents and staff to hear about his experience in the Army since he joined eight months ago. Many of the residents were exposed to the Second World War and the military and they were all interested in meeting with him and talking to him about his training. He spent time in the lounges with the residents and then also went to residents rooms also to spend time talking with them.

In the Army there is a strong emphasis on being neat and tidy and a squarely made bed is very important. So we had a friendly bed making competition with Reuben competing against the Harbour Rise General Assistants as to who makes the best bed!! We won’t reveal who won though but the Harbour Rise team did very well.

Reuben brought a LOT of fun and excitement for everyone, the ladies all loved his smart uniform.



Going Green!

26th April 2019

We are really pleased to confirm that we are now using a new Disposal company which is much better for the environment. We are now recycling board and plastic bottles, as well as food which goes directly into a specific bin. This is a project that is dear to us as we really want to “do our bit” when it comes to the environment.



Outstanding Care Awards

26th April 2019

3 of our members of staff are now through the Semi Finals! Just to remind you last year Kim Moran won a bronze award which was really exciting for all of us. The ladies that are through have shown tremendous empathy, care and incredible attitude and loyalty towards Harbour Rise. Wishing good luck to

· Tash Wilkins – Head of Care

· Clareece Whaley – Carer

· Zoe Walmsley – Carer



World Rocks Against Dementia

26th March 2019

Harbour Rise was proud to support Purple Angel in their yearly WRAD event: World Rocks Against Dementia on Saturday 23rd March 2019.

“Amanda was our official entertainer. For the occasion, we dressed in purple, wore purple make up and purple flowers in our hair. Our residents really enjoyed being part of this event and raising awareness of Dementia. We had fun!”



Occombe Farm

10th January 2019

As part of our weekly trip out, we took some of our residents to Occombe farm on 9th January. It was a bit cold but it was lovely to get some fresh air! One of our residents is not local to Devon and she really enjoyed getting to know some of our local attractions. A lovely hot drink warmed everybody up after seeing some of the animals.



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