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“It’s obvious when you enter the building it is run by caring and devoted staff.”
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“During my stay there was nothing but kindness, sympathy, courtesy and willingness to offer extra help.”
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“Very friendly staff and bright environment. My friend seems very happy here.”
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“The care and attention to mum we are so pleased to say is excellent at all times. The home is all we could have wished for.”
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“You are always made to feel welcome by the staff and management and I couldn’t wish for my auntie to be in a better home.”
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“The food is wholesome and substantial with individual preferences, and even the more unusual diets are catered for.”
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“Without you we’d be up a creek without a paddle. It is appreciated..”
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“I looked at several homes but knew Harbour Rise was the right home for my aunt within a few minutes of entering the home.”
Privacy Policy
This privacy policy describes what information (your ‘personal data’) we collect about you through the use of our website https://www.harbourrise.co.uk/, the purposes for which we collect it and how we will handle and use it.
For the purposes of data protection law, we are the ‘controller’ of the personal data we collect and hold about you and we are therefore responsible for it.
1. INFORMATION ABOUT YOU
By using our website and completing and returning forms from harbourrise.co.uk, we may collect the following information about you in the following ways:
1.1 Information which you give us
We collect information about you when you fill in forms on our website. This includes (but is not limited to) the information you provide us with when you sign up to our site, order resources whether free of charge or not, request a speaker, sign up to stay informed, sign up to receive emails, or contact us.
This can include your full name, address, email address, phone number, and financial and credit card information.
1.2 Information we collect about you
By visiting and interacting with our site we also collect certain information about you automatically, through Cookies (see section 1.3), specifically Google Analytics. This includes technical information such as your IP address, browser type, time zone setting as well as information about your visit including date and time of your visit, clickstream to, through and from the website, how much time you spend on each webpage, how you interact with the website.
1.3 Cookies
Like most other websites, our website uses cookies.
Cookies are small files which websites store on your computer and which contain various types of information about your visit to a website. They are not viruses or malicious software but they are generally aimed at providing you with a good experience when browsing a site by, for example, remembering your preferences so that you do not need to reset them every time you visit the website.
Cookies can record information about how you browse the internet. They can therefore be used by websites to advertise goods and services which, based on your browsing history, are similar to goods and services which you have previously searched online. This is why some users reject or delete cookies.
Cookies normally expire after a length of time which can vary from a few minutes to more than a year. Some cookies are ‘session cookies’ which are deleted when you close your internet browser or after a period of inactivity. Others are ‘persistent cookies’ which remain on your computer until their expiration date.
We do not store cookies on your computer without your consent, unless they have the sole purpose of carrying out the transmission of communications or they are strictly necessary for providing an online service.
You may restrict or block cookies which are set by any website through your browser settings. Your browser settings also allow you to clear your browsing history and delete cookies. Information about how you can do this can be found on this link https://ico.org.uk/for-the-public/online/cookies. Mobile devices may have their own settings and you need to refer to the manual of the device.
Please note that restricting or disabling cookies may impact the functioning of parts of our website.
Our website uses the following cookies:
Essential Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by visitors which amount to a request for services, such as logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.
Cookies used: PHPSESSID, __has_js, __atuvc, SESSb48fa22e9ccf1839fbaf7c452e0dbd5e
Business Critical Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. We use the Google Analytics service for this purpose.
Cookies used: __utma, __utmb, __utmc, __utmz, __utmv, __utmx
Third Party Cookies
These cookies are used by tools or functions supplied by third parties that are embedded on your website. Our site uses Twitter, Facebook, and Instagram to share content and when you use one of the share buttons a cookie is set. We also use YouTube for our video content. YouTube sets its own Google Analytics cookies when a visitor views one of our videos.
Cookies used: datr, lu, fr, x-src, __utma, __utmb, __utmc, __utmz, guest_id, k, js
Cookie Name (Cookie Expiry): What it does
__utma (2 years): Created by Google Analytics to track various aspects of your visit. For more information please visit this page by Google.
__utmb (30 minutes): Created by Google Analytics to track various aspects of your visit. For more information please visit this page by Google.
__utmc (Session*): Created by Google Analytics to track various aspects of your visit. For more information please visit this page by Google.
__utmz (6 months): Created by Google Analytics to track various aspects of your visit. For more information please visit this page by Google.
has_js (Session*): Records whether you have JavaScript enabled or disabled.
SESS (Session*): Created by our servers to manage your session on our website.
datrc,luc,frc, x-src (-): facebook.com
guest_id, k, js (–): twitter.com
2. WHY WE COLLECT THIS INFORMATION
In this section we list the different purposes for which we collect and use your personal information, as well as the legal grounds under the General Data Protection Regulation (GDPR) on which we rely to justify such data processing.
Keeping you updated about what we are doing, our latest news, when you have requested this information by mail, email or phone. We send you this information based on your consent.
Processing purpose
Legal basis for processing
Managing PayPal instructions by contacting your bank and sharing the financial information you have provided. We collect and process PayPal information based on your consent. The information is necessary for our legitimate interest to maintain the network.
Keeping you updated about Harbour Rise work by email, when you have requested information, using the email address and contact details you have provided. We send you email updates based on your consent.
Managing and responding to requests for a speaker, using the details you have provided. The information is necessary for our legitimate interest to properly manage speaking engagements.
Operating, Maintaining, improving our website and keeping it secure, using the information gathered by cookies on the website. The information is necessary for our legitimate interest to ensure the smooth functioning of our website and its continuous improvement.
Keeping you updated about what we are doing, our latest news, when you have requested this information by mail, email or phone. We send you this information based on your consent.
Processing and sending out your order for items from our resource centre, whether free of charge or not. The information is necessary for our contractual obligation to complete your order.
3. DISCLOSURE OF YOUR INFORMATION
At times we may share your information with others. The following is a list of who we will or might share your information with:
• Our employees, contractors and volunteers on a need-to-know basis;
• Website developers and administrators;
• Analysts and consultants who might help us improve and optimise our website;
• Marketing and communications agencies
• Payment service providers;
• Banks;
• HMRC;
• Accountants and financial advisors;
• Legal advisors;
• Service providers who assist us with protecting ourselves from fraud and money-laundering;
• Service providers who assist us with managing our credit;
• Prospective buyers or other acquirers of our assets;
• Law enforcement authorities;
• Organisations which we may have a legal obligation to disclose information to.
4. WHERE WE KEEP YOUR PERSONAL DATA
All your personal information covered by this policy is stored in the European Economic Area. We will not transfer your information outside the European Economic Area unless we are permitted to do so by law and we will inform you about such transfer before it is done.
5. RETENTION OF DATA
We will keep your personal information only for as long as required for the relevant activity and in accordance with legal requirements. Where your information is no longer required, we will ensure it is disposed of in a secure manner.
6. YOUR RIGHTS IN RELATION TO YOUR DATA
You have a number of rights under data protection law. These include:
• The right to access your personal data and to obtain certain information about it;
• The right to rectify the data if it is inaccurate;
• In some circumstances, such as when the data is no longer required or if the use of the data has no legal justification, the right to have that data erased;
• In some circumstances, the right to object to our handling of your data;
• In some circumstances, the right to restrict our handling of your data;
• The right to obtain a copy, in a commonly used electronic form, of your data that you have provided to us, if the data is processed by automated means and the processing is based on your consent or contractual necessity.
You also have the right to withdraw your consent at any time when we rely on consent as a legal ground to justify our handling of your personal data. This would not affect the lawfulness of anything done before consent is withdrawn but it would stop us from continuing to use the relevant information.
You can exercise your rights or obtain more information about them by contacting us at info@harbourrise.co.uk
7. COMPLAINTS TO THE INFORMATION COMMISSIONER
You have a right to complain to the Information Commissioner’s Officer (ICO) about the way in which we collect and handle your personal data. Complaints to the ICO can be made on the ICO’s website https://ico.org.uk/.
8. THIRD PARTY WEBSITES
Our website may refer or contain links to other websites. Please note that this privacy policy does not apply to information collected through these websites. These third party websites should have their own privacy policies which describe how they might collect your data and use it.
We are not responsible for these third party websites or the information which they might collect and, therefore, you are encouraged to view their policies before browsing through third party websites or providing them with information about you.
9. CHANGES TO THIS POLICY
We may change this privacy policy in which case we will upload the updated policy on the website.
It is advisable to refer to the privacy policy regularly, particularly before sharing information about you which you consider to be sensitive.
10. CONTACT
Should you have any questions, concerns or requests please contact us at info@harbourrise.co.uk
Rest Home and Day Care Centre
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contact
Please call 01803 551834 or email enquiries@harbourrise.co.uk if you would like to enquire about our services for residential and day care. Also please feel free to come and visit us and see for yourself all the great things we have to offer.
Devon Care Kitemark Group
Care Quality Commission
Food Standard Agency
