Harbour Rise were delighted to attend Collaton St May Primary school, Paignton on 23rd June 2017. The school were working on an RE project showing the benefits of hospitality and kindness to others. As part of this initiative, our residents were invited for an afternoon tea and we sent across fifteen of our residents in our minibuses. Please take a look at the photo’s below, you can see how much our residents enjoyed it and how much the children enjoyed talking with our residents.
The children had prepared questions on varying topics for our residents. The trip was of particular interest to two of our residents who are ex teachers. We hope to return the hospitality of Collaton School by hosting children in the Autumn term and is part of Harbour Rise’s wish to engage further into our community.
We feel very proud to have such wonderful staff at Harbour Rise and we thought we would share with you some of their latest new qualifications gained. It is a great achievement and it took a huge amount of effort; please join us in saying ‘Congratulations!”. Below are some of the topics our staff were trained on:
- Stroke Awareness
- Dementia Awareness
- Safeguarding Adults
- Equality Diversity and Inclusion
- Mental Capacity Act 2005
Well done to:-
We feel very proud to have such wonderful staff at Harbour Rise and we thought we would share with you some of their latest new qualifications gained. It is a great achievement and it took a huge amount of effort; please join us in saying “Congratulations!”.
Below are some of the topics our staff were trained on:
• Dementia Awareness
• Mental Capacity Act 2005
• Safe Handling of Medicines
• Safeguarding Adults
• Death Dying and Bereavement
• Coping With Aggression
Well done to:-
On Thursday 16th March, a ‘High Tea’ celebration party was held at Harbour Rise Rest Home, in Roundham, Paignton for Mrs Alison Harding to mark her working there for 30 years. Attendees included past and existing staff and families as well as nurses and doctors from the community.
Alison joined Harbour Rise as Head of Care in 1987 and became the Registered Manager in 2007. “During that time there have been many changes in the care industry, Alison has embraced all the changes and improvements that have been implemented and she is as enthusiastic now as when we first met her”, say Mark and Cecile Edwards who bought Harbour Rise in 2007. It is rare to see such a loyal, kind and generous person work in care in this position for so long.
In Alison’s speech she said that she could not have done her job without the help from all the wonderful staff who have worked at Harbour Rise over the years. She added: “It is all about teamwork”.
After reading a recent New York Times Opinion piece about the uses of lotteries to solve social problems, I began contemplating their potential application to long-term care.
According to “For Better Citizenship, Scratch and Win,” lotteries have been used to encourage voting, reduce speeding and even to attend to health needs such as getting tuberculosis screening, practicing safer sex and keeping medical appointments.
In one example, to combat tax evasion on small purchases, the Chinese government encouraged people to obtain receipts by turning them into scratch-off lottery tickets — leading to tax revenue amounting to 30 times the cost of the lottery prizes!
The theory is that lotteries are appealing because people want rewards and they enjoy playing games. As the CEO of a company that designs games for businesses put it, “They could… have everyone get an incentive for $15. But they’d get better results for the same average price by having variability — some get $10, some get $100.”
An element of fun might be a welcome addition to what’s typically the very serious business of long-term care. Presenting awards with humor and the thrill of winning a game could help offset the strain of coping with the ongoing losses inherent in direct care.
In addition, offering a lottery might appeal to a larger pool of workers. I often hear about the challenges of inducing less-engaged employees to improve their performance. Typical rewards, such as “employee of the month” programs, tend to honor those who are already committed and doing their best. Perhaps a lottery would engage disenfranchised workers in a way that other incentives have not.
Here are some playful ideas for applying lottery-style encouragement to long-term care:
1. The Show Up on Time Game: In the SHOUT Game, all employees who arrive to work on a timely basis for the week get entered into a lottery, which takes place at the end of the month. Each employee therefore has the opportunity to enter four or five times, depending on their timeliness and the number of weeks in the month. Winners of the drawing would get various prizes, which could be monetary, gift certificates to local enterprises or perks such as a good parking spot.
2. The Perfect Attendance Lottery: PAL would be run similarly to the SHOUT game, giving the chance of rewards to those who fill all of their assigned shifts for the week.
3. The FLU SHot (FLUSH) Prize: It’s the time of the year when all of us who work in healthcare are given the choice of getting a flu shot or wearing a mask over our faces. While avoiding illness and the mask alternative are probably enough motivation for most employees, perhaps a few more folks could be persuaded to get their flu shot with a FLUSH Prize.
4. SUPervisor on the Unit Lotto: Why should upper management be excluded from lottery fun? In the SUP U Lotto, direct care workers can enter their supervisors and managers into the lottery whenever they see them engaging in tasks that support the team, such as responding to a call bell, answering a telephone at the nursing station or moving a “wet floor” sign over a spill and notifying a porter.
5. Above and Beyond the Call of Duty Sweepstakes: The ABCD Sweepstakes gives residents and family members a way to reward workers who go the extra mile, such as taking the time to reorganise a messy closet or helping to set up a video chat with a distant relative.
6. Resident Activity Raffle: In my last column I wrote about the benefits of a strong resident council. Receiving a raffle ticket could be one way to encourage attendance at resident council meetings and other activities.
Some implementation tips: Modify the humorous tone used in these examples so that it suits your organisation.
Increase staff buy-in before the launch by asking for suggestions for lottery prizes and/or voting on the title of the raffle. Try one lottery idea for a limited time as an experiment, keep track of before and after results, and adjust as necessary.
Who knows? Perhaps a lottery could be just the, um, ticket for what your organisation needs to jumpstart a flagging employee recognition program.
Eleanor Feldman Barbera, PhD, author of The Savvy Resident’s Guide, is a 2014 Award of Excellence winner in the Blog Content category of the APEX Awards for Publication Excellence program. She also is the Gold Medalist in the Blog-How To/Tips/Service category of the 2014 American Society of Business Publication Editors Midwest Regional competition. A speaker and consultant with nearly 20 years of experience as a psychologist in long-term care, she maintains her own award-winning website at MyBetterNursingHome.com.