Meet Our Staff
Our Management Team
The Registered Provider and Owners are Mr and Mrs Mark and Cécile Edwards. Mark Edwards was educated locally at Marldon Church of England Primary School, King Edward the Sixth, Totnes and Torquay Grammar School before studing at Staffordshire University. Mark completed a Masters degree at City University, London, in Business Studies. Cécile Edwards was born and educated in the Loire Valley in France before later studying at Angers University and Hull University. Cécile and Mark have a young family of three boys who attend local schools. Since commencing the ownership of Harbour Rise in 2007, they have embarked on a programme of updating the premises and equipment and have continued to invest in staff training. Mark and Cécile believe firmly in the ethos that the satisfactory welfare and care of the residents should be considered foremost for the future of the home.
Cécile Edwards was born and educated in France. Cécile holds a Foreign Languages degree applied to Business and Economy from Angers University. Cécile also studied at Hull University where she graduated with a degree in European Studies in 1997. Cecile and her husband purchased Harbour Rise in June 2007; since commencing the ownership of Harbour Rise they have embarked on an extensive programme of updating the premises and equipment and have continued to invest in staff training. Cécile enjoys cooking and taking part in lots of sports.
Mark Edwards was educated at Marldon Church of England Primary School, King Edward the Sixth, Totnes and Torquay Grammar School. He obtained his degree in Business Economics at Staffordshire University, graduating in 1993. Mark and his wife purchased Harbour Rise in June 2007; Mark has overseen the updating of the premises and equipment. Mark enjoys all sports especially cycling, running and windsurfing. There is firm believe from both Mark and Cecile in the ethos that the satisfactory welfare and care of the residents should be considered foremost for the future of the home.
Mrs. Alison Harding
Alison joined Harbour Rise in 1987 as a care assistant. She then became Head of Care and ultimately Manager in 2007 when the new owners, Mr and Mrs Edwards, bought Harbour Rise. Since then, Alison has shown sheer dedication, loyalty and real empathy to all our residents, families and members of staff. Alison loves reading, and holidays in the sun!
Mrs. Natasha Wilkins
Head of Care
Tash started working at Harbour Rise in 1998 (in the laundry). Tash has worked her way up and after learning all about caring, Tash became the Head of Care in 2007. Tash works very closely with Alison and together Alison and Tash are the core of Harbour Rise Care team. Tash likes a Gin and Tonic and her favourite pastime is attending concerts (Take That mainly!)
day care / Office
Jo Cole is the friendly voice of Harbour Rise and highlights the phone conversations with her Cheshire Accent. Jo is also heavily involved with the Day Care operations and manages any new enquiries. Jo is very welcoming, loves chocolate and will always help wherever she can – with a laugh.
Unlike many care homes, Harbour Rise does not employ agency staff.
“We are extremely proud to have such wonderful staff promoting the family culture of Harbour Rise. This provides the consistent quality of care you would expect and also brings comfort to our residents in building relationships and trust with recognisable faces.” The average length of service for a member of staff is over 6 years. It is rare these days to have such a loyal team to work with and we know that all our residents, families and friends value this too.
Training is an integral part of Harbour Rise and the care it gives to our residents. Here is a sample of what we do to ensure your loved one is cared for as you would expect. Harbour Rise employs more than sixty members of staff, many of whom hold NVQ2 qualifications. Training is provided by a number of professionals including Redcrier, an independent training provider, 3CP, a local training provider and the Torbay Care Trust, training at the Horizon Centre at Torbay Hospital. Diplomas are offered via a local company called Direct Training.
Harbour Rise provides mandatory training as well as supplementary training. All carers who are new to the care industry will be trained to pass the Care Certificate. The training is provided by 3CP training, based in Torbay and can be onsite or offsite. For carers that have been trained before, the change in legislation and their knowledge is refreshed by 3CP following the Standard 8 Refresher. Our training is renewed every 3 years, however the Moving and Handling Practical is run on an annual basis.
Mandatory training includes: First Aid, Health and Safety, Induction, Food, Fire, Infection Control, Moving and Handling (theory and practice), Safeguarding, Dementia, Mental Capacity Act (MCA) and Person Centred Approaches (PCA). Mandatory training such as Care Certificates and Standard 8 Refresher are provided by 3CP. Safeguarding, Dementia, MCA and PCA are covered by Redcrier, a distance learning training provider.
Additional training we provide includes: Death, Dying and Bereavement, Coping with Aggression, Equality Diversity and Inclusion, Dignity and Respect, Stroke Awareness and Diabetes. This training is provided by Redcrier. We provide further Dementia training with the support of Purple Angel – a charity created by Norman McNamara who suffers from Dementia himself. We are now accredited by Purple Angel, which means that more than 95% of our staff have received this specific Dementia training. Once trained, the member of staff proudly wears the Purple Angel badge.
We also provide adhoc training such as Communication Aids, which aims to help residents who struggle with verbal communication by using visuals instead, Pad/TENA training, End of Life, PUP (Pressure Ulcer Prevention), GDPR (General Data Protection Regulation), IDDSI (International Dysphagia Diet Standardisation Initiative) and Fire training.
We are currently working on a new initiative called “Harbour Rise Champions”, i.e. members of staff who are keen to learn further on specific topics volunteer to attend extra training on topics such as End of Life, Dementia and Parkinson’s. We have created two training rooms. Staff can have specific training and also access internet courses such as those provided by the NHS called ‘The Hive’. These staff will become points of reference on those dedicated areas.
Our staff are regularly supervised and appraised. All training records are managed and recorded in a dedicated spreadsheet matrix which is reviewed on a weekly basis.